Our Money-Back Guarantee
We're confident in the quality of our resume optimization service. That's why we offer a comprehensive 30-day money-back guarantee to ensure your complete satisfaction.
✅ 30-Day Money-Back Guarantee
If you're not completely satisfied with your optimized resume, we'll refund your $15 payment in full, no questions asked.
Refund Eligibility
You're eligible for a refund if you meet these criteria:
✅ Refund Eligibility Criteria
⏰ Time Limit
Request within 30 days of purchase
💳 Valid Payment
Must have completed payment
📧 Email Access
Must provide purchase email
🆔 Transaction ID
Provide payment confirmation
✅ What Qualifies for a Refund
- Quality Issues: If the optimized resume doesn't meet your expectations
- Technical Problems: If you can't access or download your files
- Service Issues: If the optimization process fails or is incomplete
- Format Problems: If the generated files are corrupted or unusable
- Content Issues: If the optimization doesn't match your requirements
- No Questions Asked: You don't need to provide a reason
❌ What Doesn't Qualify for a Refund
- Change of Mind: If you simply decide you don't want the service after 30 days
- Duplicate Requests: If you've already received a refund for the same purchase
- Fraudulent Claims: If the refund request is determined to be fraudulent
- Abuse of Policy: If you're repeatedly requesting refunds without valid reasons
How to Request a Refund
Requesting a refund is simple and straightforward. Follow these steps:
📝 Refund Request Process
📧 Step 1: Email Support
Send email to support@gephra.com
📋 Step 2: Provide Details
Include transaction ID and email
⏱️ Step 3: Wait for Response
We'll respond within 24 hours
💰 Step 4: Receive Refund
Refund processed within 24 hours
📧 What to Include in Your Refund Request
To process your refund quickly, please include:
- Your email address: The email you used for the purchase
- Transaction ID: From your payment confirmation email
- Purchase date: When you made the payment
- Reason for refund: Optional, but helps us improve
- Any relevant details: Screenshots, error messages, etc.
📝 Sample Refund Request Email
📧 Email Template
Subject: Refund Request - [Your Email Address]
Body:
Hello Gephra Support,
I would like to request a refund for my recent purchase.
Details:
- Email: [your-email@example.com]
- Transaction ID: [from your confirmation email]
- Purchase Date: [date of purchase]
- Reason: [optional reason]
Thank you for your assistance.
Best regards,
[Your Name]
Refund Processing Timeline
Here's what to expect when you request a refund:
⏱️ Refund Processing Timeline
📧 Email Sent
You send refund request
⏱️ 24 Hours
We respond and process
💰 3-5 Days
Refund appears in account
✅ Complete
Refund fully processed
⏱️ Detailed Timeline
- Immediate: You send refund request email
- Within 24 hours: We respond and initiate refund process
- 24-48 hours: Refund is processed through PayPal
- 3-5 business days: Refund appears in your account
- Complete: You receive full $15 refund
Refund Methods
Refunds are processed through the same method you used for payment:
💳 Refund Processing
- Credit/Debit Cards: Refunded to the same card
- PayPal Balance: Refunded to your PayPal account
- Bank Transfers: Refunded to your linked bank account
- PayPal Credit: Refunded to your PayPal Credit account
🌍 International Refunds
- Currency Conversion: Refunded in your local currency
- Exchange Rates: Current rates at time of refund
- Processing Time: May take longer for international accounts
- Bank Fees: Your bank may charge processing fees
Common Refund Questions
❓ How long do I have to request a refund?
You have 30 days from the date of purchase to request a refund. This gives you plenty of time to review your optimized resume and decide if you're satisfied.
❓ Do I need to provide a reason for the refund?
No, you don't need to provide a reason. Our money-back guarantee is "no questions asked." However, if you do provide feedback, it helps us improve our service.
❓ Will I get the full $15 back?
Yes, you'll receive the full $15 refund. We don't charge any processing fees or deduct any amounts from your refund.
❓ What if I can't find my transaction ID?
If you can't find your transaction ID, just provide your email address and purchase date. We can look up your transaction using these details.
❓ Can I get a refund if I've already downloaded my files?
Yes, you can still get a refund even if you've downloaded your files. The 30-day guarantee applies regardless of whether you've accessed your optimized resume.
❓ What if I'm not satisfied with the quality of the optimization?
If you're not satisfied with the quality, you can request a refund. We want you to be completely happy with your optimized resume.
❓ Can I get a refund if the optimization process failed?
Yes, if the optimization process fails or doesn't complete properly, you're entitled to a full refund. We'll also work to resolve any technical issues.
❓ What if I change my mind after 30 days?
Unfortunately, we can only process refunds within the 30-day window. This policy ensures fairness for all customers and allows us to maintain our service quality.
Refund Policy Terms
Here are the key terms of our refund policy:
📋 Policy Terms
- 30-Day Window: Refunds must be requested within 30 days of purchase
- Full Refund: Complete $15 refund with no deductions
- No Questions Asked: No explanation required for refund requests
- One Refund Per Purchase: Only one refund allowed per transaction
- Processing Time: Refunds processed within 24 hours
- Account Credit: Refunds credited to original payment method
⚠️ Important Notes
- Bank Processing: Your bank may take 3-5 business days to process the refund
- International Fees: Your bank may charge international transaction fees
- Currency Fluctuation: Exchange rates may affect international refunds
- Policy Changes: We reserve the right to update this policy with notice
💡 Pro Tip
Keep your payment confirmation email safe. It contains your transaction ID and receipt, which you'll need if you request a refund.
⚠️ Important
Refunds are only available within 30 days of purchase. After this period, we cannot process refund requests due to our policy terms.
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