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💳 Payment Processing Issues

Quick solutions for payment problems and billing issues with Gephra

Payment System Overview

Gephra uses PayPal for secure payment processing. This ensures your payment information is protected and transactions are processed safely. Here's how the payment system works:

💳 Payment Process Flow

1
Click "Get Started"

You're redirected to our secure payment page

2
PayPal Processing

PayPal handles the secure payment transaction

3
Payment Confirmation

You receive instant confirmation and resume optimization begins

4
Email Delivery

Your optimized resume is sent to your email address

💳 Accepted Payment Methods

💳 Credit Cards

Visa, MasterCard, American Express

🏦 Debit Cards

All major debit cards

💰 PayPal Balance

Use your PayPal account funds

🏪 PayPal Credit

PayPal's financing option

🔒 Payment Security

🛡️ SSL Encryption

All transactions are encrypted

🔐 PayPal Protection

PayPal's fraud protection

💾 No Storage

We don't store payment info

✅ PCI Compliant

Industry-standard security

Common Payment Problems & Solutions

❌Payment Declined

Error Message: "Payment declined" or "Transaction failed"

❌ Your payment was not processed successfully
✅ Solution

Try these steps in order:

  • Check your card details: Ensure card number, expiry date, and CVV are correct
  • Verify sufficient funds: Make sure you have enough money in your account
  • Contact your bank: Some banks block online transactions by default
  • Try a different card: Use another credit or debit card
  • Use PayPal balance: If you have funds in your PayPal account
⚡ Quick Fix

Most payment declines are due to insufficient funds or bank security blocks. Contact your bank to authorize the transaction.

⏳Payment Processing Stuck

Error Message: "Processing payment..." for more than 2 minutes

⏳ Payment is taking longer than expected
✅ Solution

Don't panic - this is usually temporary:

  • Wait 5 minutes: Some payments take longer to process
  • Check your email: Look for payment confirmation emails
  • Don't refresh: Avoid refreshing the page during processing
  • Check PayPal: Log into your PayPal account to see transaction status
  • Contact support: If it's been more than 10 minutes
⚡ Quick Fix

Most stuck payments resolve themselves within 5 minutes. Check your email for confirmation.

🔄Duplicate Payment

Error Message: "Payment already processed" or multiple charges

🔄 You may have been charged twice
✅ Solution

If you see duplicate charges:

  • Check your bank statement: Verify if you were actually charged twice
  • Look for pending charges: Some may be pending and will drop off
  • Contact PayPal: They can help resolve duplicate charges
  • Contact our support: We can verify your payment status
  • Request refund: If duplicate payment is confirmed, we'll refund immediately
⚡ Quick Fix

Duplicate payments are rare but easily resolved. Contact support with your transaction ID for immediate assistance.

🌐PayPal Login Issues

Error Message: "Cannot connect to PayPal" or "PayPal error"

🌐 Unable to connect to PayPal payment system
✅ Solution

Try these troubleshooting steps:

  • Check your internet connection: Ensure you have a stable connection
  • Clear browser cache: Clear cookies and cached data
  • Disable browser extensions: Some extensions can block PayPal
  • Try a different browser: Switch to Chrome, Firefox, or Safari
  • Try incognito mode: This disables most extensions
  • Check PayPal status: Visit PayPal's status page to see if there are issues
⚡ Quick Fix

PayPal connection issues are usually browser-related. Try a different browser or incognito mode.

📧No Payment Confirmation Email

Error Message: Payment went through but no email received

📧 Payment successful but no confirmation email
✅ Solution

Check these common causes:

  • Check spam folder: Emails often end up in spam/junk
  • Verify email address: Make sure you entered the correct email
  • Check all email folders: Look in promotions, updates, etc.
  • Wait 10 minutes: Emails can be delayed
  • Contact support: We can resend the confirmation email
⚡ Quick Fix

Most "missing" emails are in the spam folder. Check there first, then contact support if needed.

💸Incorrect Amount Charged

Error Message: Charged wrong amount or unexpected fees

💸 Amount charged doesn't match expected $15
✅ Solution

Gephra charges exactly $15 with no hidden fees:

  • Check currency: Amount may be in your local currency
  • Look for PayPal fees: PayPal may add small processing fees
  • Check exchange rates: If paying in different currency
  • Contact support: We can explain any charges
  • Request refund: If there's a genuine error, we'll refund immediately
⚡ Quick Fix

Gephra never charges more than $15. Any additional charges are from PayPal or currency conversion.

Payment Troubleshooting Steps

🛠️ Step-by-Step Troubleshooting

1
Verify Payment Details

Double-check your card information and billing address

2
Check Account Balance

Ensure you have sufficient funds for the $15 charge

3
Contact Your Bank

Some banks block online transactions - ask them to authorize it

4
Try Different Payment Method

Use a different card or PayPal balance

5
Contact Support

If all else fails, contact our support team for assistance

Payment Security & Privacy

Your payment security is our top priority. Here's how we protect your information:

🔒 Security Measures

🔐 Privacy Protection

Refund Policy

We offer a 30-day money-back guarantee for all purchases:

✅ Refund Eligibility

🔄 How to Request a Refund

Still Having Payment Issues?

Our support team is here to help! Contact us with your payment details and we'll resolve the issue quickly.

Contact Support

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