💰 Billing and Payment Questions

❓ How much does Gephra cost?

Gephra costs $15 for a one-time resume optimization. This includes:

• AI-powered resume optimization
• Three file formats (PDF, DOCX, TXT)
• Email delivery of optimized resume
• 72-hour download access
• 30-day money-back guarantee

❓ Is there a subscription or recurring charge?

No, there are no subscriptions or recurring charges. Gephra is a one-time payment service. You pay $15 once and receive your optimized resume with no additional charges.

❓ What payment methods do you accept?

We accept all major payment methods through PayPal:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal balance
• PayPal Credit
• Bank transfers (through PayPal)

❓ Are there any hidden fees or additional charges?

No, there are no hidden fees or additional charges. The $15 fee is all-inclusive and covers:

• Resume optimization
• File generation (PDF, DOCX, TXT)
• Email delivery
• Download access
• Customer support

Any additional charges you might see are from PayPal (processing fees) or your bank (international transaction fees).

❓ Can I get a refund if I'm not satisfied?

Yes, we offer a 30-day money-back guarantee. If you're not completely satisfied with your optimized resume, contact our support team within 30 days of purchase for a full refund.

❓ How do I get a refund?

To request a refund:

1. Email support@gephra.com
2. Include your payment confirmation or transaction ID
3. We'll process your refund within 24 hours
4. Refund will appear in your account within 3-5 business days

❓ Do you offer discounts or promotions?

We occasionally offer promotional discounts. To stay updated on current offers:

• Follow us on social media
• Subscribe to our newsletter
• Check our website for current promotions

❓ Can I pay in my local currency?

Yes, PayPal automatically converts the $15 USD to your local currency using current exchange rates. You'll see the converted amount before confirming your payment.

❓ Is my payment information secure?

Yes, your payment information is completely secure:

• We use PayPal's secure payment system
• All transactions are encrypted with SSL
• We never store your payment information
• PayPal handles all payment processing
• Your data is protected by PayPal's fraud protection

❓ What if my payment fails or is declined?

If your payment fails or is declined:

1. Check your card details (number, expiry date, CVV)
2. Verify you have sufficient funds
3. Contact your bank to authorize the transaction
4. Try a different payment method
5. Contact our support team for assistance

❓ Can I use multiple payment methods?

No, each optimization requires a single payment of $15. You cannot split the payment across multiple methods. However, you can use different payment methods for separate optimizations.

❓ Do you offer bulk discounts for multiple resumes?

Currently, we don't offer bulk discounts. Each resume optimization is $15. However, we're considering bulk pricing options for the future. Contact us if you need multiple optimizations.

❓ What happens if I'm charged twice?

If you're charged twice (duplicate payment):

1. Check your bank statement to confirm duplicate charges
2. Contact our support team immediately
3. Provide your transaction details
4. We'll verify and refund the duplicate payment
5. Refund will be processed within 24 hours

❓ Can I get an invoice or receipt?

Yes, you'll receive an email receipt immediately after payment. This receipt includes:

• Transaction ID
• Payment amount
• Date and time
• Payment method used

You can also access your receipt through your PayPal account.

❓ Do you offer payment plans or financing?

No, we don't offer payment plans or financing. The $15 fee is a one-time payment that must be made in full. However, you can use PayPal Credit if you qualify for their financing options.

❓ What if I need to optimize multiple resumes?

Each resume optimization is a separate $15 transaction. This ensures each resume gets personalized attention and optimization. You can optimize as many resumes as you need, each for $15.