Quick Fixes for Common Upload Issues
Having trouble uploading your resume? This guide covers the most common upload problems and their solutions. Most issues can be resolved in under 2 minutes!
🚀 Quick Troubleshooting Steps
Check Your File Format
Ensure your file is PDF, DOCX, or TXT format
Verify File Size
Make sure your file is under 10MB
Try a Different Browser
Switch to Chrome, Firefox, Safari, or Edge
Check Your Internet Connection
Ensure you have a stable internet connection
Common Upload Problems & Solutions
File Format Not Supported
Error Message: "File format not supported" or "Please upload a valid file"
✅ Solution
Convert your file to one of these supported formats:
- PDF (.pdf): Best for preserving formatting
- Microsoft Word (.docx): Best for ATS compatibility
- Plain Text (.txt): Universal compatibility
⚡ Quick Fix
If you have a .doc file, open it in Microsoft Word and save as .docx. For other formats, use online converters like SmallPDF or ILovePDF.
File Too Large
Error Message: "File size exceeds limit" or "File too large to upload"
✅ Solution
Reduce your file size using these methods:
- Compress PDF: Use online PDF compressors
- Remove images: Delete any embedded photos or graphics
- Reduce image quality: Lower resolution of any remaining images
- Save as plain text: Convert to .txt format for smallest size
📊 File Size Examples
✅ Good Size
Under 2MB
Fast upload
⚠️ Acceptable
2-5MB
Normal upload
⚠️ Large
5-10MB
Slow upload
❌ Too Large
Over 10MB
Upload fails
Password Protected File
Error Message: "Cannot process password-protected file" or "File is encrypted"
✅ Solution
Remove password protection from your file:
- For PDFs: Open in Adobe Reader, go to File > Properties > Security, and remove password
- For Word docs: Open the file, go to File > Protect Document > Encrypt with Password, and clear the password
- Alternative: Save a new unprotected copy of your resume
⚡ Quick Fix
Create a new version of your resume without password protection. This is the fastest solution.
Browser Compatibility Issues
Error Message: "Upload failed" or "Browser not supported"
🌐 Recommended Browsers
✅ Chrome
Best compatibility
✅ Firefox
Excellent support
✅ Safari
Good on Mac/iOS
✅ Edge
Windows default
⚠️ Internet Explorer
Not recommended
⚠️ Mobile Browsers
Limited support
✅ Solution
Try these steps in order:
- Update your browser: Make sure you're using the latest version
- Clear browser cache: Clear cookies and cached data
- Disable browser extensions: Some extensions can interfere with uploads
- Try incognito/private mode: This disables most extensions
- Switch browsers: Try Chrome or Firefox if you're using something else
Mobile Upload Issues
Error Message: "Upload not supported on mobile" or "Please use desktop"
✅ Solution
For the best experience, use a desktop or laptop computer:
- Desktop/Laptop: Full functionality and best performance
- Tablet: May work but with limited features
- Mobile phone: Not recommended for file uploads
⚡ Quick Fix
If you must use mobile, try uploading to Google Drive or Dropbox first, then access from a desktop computer.
Network Connection Issues
Error Message: "Upload failed" or "Connection timeout"
✅ Solution
Check and improve your internet connection:
- Test your connection: Visit speedtest.net to check your speed
- Move closer to router: If using WiFi, get closer to your router
- Use wired connection: Ethernet cable is more stable than WiFi
- Close other applications: Stop downloads, streaming, or other heavy internet usage
- Try again later: Network issues are often temporary
Corrupted or Damaged File
Error Message: "File appears to be corrupted" or "Cannot read file"
✅ Solution
Fix or recreate your resume file:
- Try opening the file: First, try to open it on your computer
- Use file repair tools: Try online PDF repair tools for PDFs
- Recreate the file: Copy content to a new document
- Use a different source: If you have the file elsewhere, try that version
Advanced Troubleshooting
🔧 If Nothing Else Works
If you've tried all the solutions above and still can't upload your file, try these advanced steps:
🛠️ Advanced Solutions
Try a Different File
Create a simple test file (just your name and contact info) to see if the issue is with your specific file
Check Browser Settings
Ensure JavaScript is enabled and pop-ups are allowed for our site
Disable Antivirus Temporarily
Some antivirus software can block file uploads
Contact Support
If all else fails, contact our support team with your browser details and error messages
Prevention Tips
To avoid upload issues in the future, follow these best practices:
✅ Best Practices
- Use supported formats: Stick to PDF, DOCX, or TXT files
- Keep files small: Aim for under 2MB for best performance
- Use modern browsers: Chrome, Firefox, Safari, or Edge
- Ensure stable internet: Use a reliable, fast connection
- Remove passwords: Never password-protect files you want to upload
- Test your file: Make sure it opens properly before uploading
❌ What to Avoid
- Don't use old file formats: Avoid .doc, .rtf, .pages files
- Don't include large images: Keep graphics minimal and low-resolution
- Don't use mobile browsers: Stick to desktop/laptop for uploads
- Don't use public WiFi: Unreliable connections can cause upload failures
- Don't upload during peak hours: Internet traffic can slow uploads
Still Having Trouble?
Our support team is here to help! Contact us with your specific error message and we'll get you sorted quickly.
Contact Support