Download System Overview
After your resume is optimized, you'll receive your files through multiple channels. Here's how the download system works:
📥 Download Process
📧 Email Delivery
Files sent to your email address
🔗 Download Links
Secure links for direct access
⏰ 72-Hour Access
Links valid for 3 days
🔄 Regeneration
New links available on request
📄 Available Download Formats
📄 PDF Format
Professional, print-ready
📝 DOCX Format
Editable Microsoft Word
📋 TXT Format
Plain text version
Common Download Problems & Solutions
No Email Received
Problem: You didn't receive the email with download links
✅ Solution
Check these common causes:
- Check spam folder: Emails often end up in spam/junk
- Verify email address: Make sure you entered the correct email
- Check all folders: Look in promotions, updates, social, etc.
- Wait 10 minutes: Emails can be delayed
- Check email filters: Some filters block automated emails
- Contact support: We can resend the email immediately
⚡ Quick Fix
Most "missing" emails are in the spam folder. Check there first, then contact support if needed.
Download Links Not Working
Problem: Clicking download links doesn't work or shows errors
✅ Solution
Try these troubleshooting steps:
- Copy and paste the link: Right-click and copy link address
- Try a different browser: Switch to Chrome, Firefox, or Safari
- Disable pop-up blockers: Allow pop-ups for our site
- Check internet connection: Ensure stable connection
- Try incognito mode: This disables most extensions
- Contact support: We can generate new download links
⚡ Quick Fix
Most link issues are browser-related. Try a different browser or incognito mode.
Download Links Expired
Problem: Links show "expired" or "not found" error
⏰ Link Expiry Information
✅ Active
0-72 hours
Links work normally
⚠️ Expiring
72+ hours
Links may not work
❌ Expired
Links no longer work
Contact support
✅ Solution
Get new download links:
- Contact support: Email support@gephra.com
- Provide details: Include your email and payment confirmation
- Quick response: New links generated within 24 hours
- No extra cost: Link regeneration is free
⚡ Quick Fix
Expired links are easily fixed. Contact support with your email address for new links.
Mobile Download Issues
Problem: Can't download files on mobile devices
✅ Solution
Use these mobile-friendly methods:
- Use desktop computer: Best experience on desktop/laptop
- Try mobile browser: Some mobile browsers support downloads
- Email to yourself: Forward the email to access on desktop
- Cloud storage: Save to Google Drive or Dropbox
- Contact support: We can send files via alternative methods
⚡ Quick Fix
For best results, download files on a desktop or laptop computer.
Files Won't Open
Problem: Downloaded files won't open or show errors
✅ Solution
Try these fixes:
- Check file size: Ensure file downloaded completely
- Try different format: Use PDF, DOCX, or TXT version
- Update software: Make sure you have latest PDF reader or Word
- Try different device: Open on another computer
- Re-download: Try downloading again
- Contact support: We can regenerate the files
⚡ Quick Fix
Most file issues are due to incomplete downloads. Try downloading again.
Access Denied
Problem: Getting "access denied" or "unauthorized" errors
✅ Solution
Resolve access issues:
- Check payment status: Ensure payment was successful
- Verify email address: Make sure you're using the correct email
- Check link validity: Ensure links haven't expired
- Clear browser cache: Clear cookies and cached data
- Try different browser: Switch to Chrome or Firefox
- Contact support: We can verify your access and fix issues
⚡ Quick Fix
Access issues are usually due to expired links or payment problems. Contact support for verification.
Download Troubleshooting Steps
🛠️ Step-by-Step Troubleshooting
Check Your Email
Look in spam folder and all email folders for the download email
Verify Link Validity
Ensure download links haven't expired (72-hour limit)
Try Different Browser
Switch to Chrome, Firefox, or Safari for better compatibility
Check Internet Connection
Ensure stable connection for successful downloads
Contact Support
If all else fails, contact our support team for assistance
Download Best Practices
Follow these tips for the best download experience:
✅ Best Practices
- Download immediately: Get your files within 72 hours of receiving the email
- Use desktop computer: Best compatibility and performance
- Save to a safe location: Create a dedicated folder for your resume files
- Keep backup copies: Save files in multiple locations
- Test all formats: Download and test PDF, DOCX, and TXT versions
- Check file integrity: Ensure files open properly after download
❌ What to Avoid
- Don't wait too long: Links expire after 72 hours
- Don't use mobile browsers: Limited download support
- Don't ignore spam folder: Check all email folders
- Don't use public WiFi: Unreliable connections can cause issues
- Don't delete the email: Keep it for reference and backup links
Alternative Download Methods
If you're having trouble with the standard download process, try these alternatives:
📧 Email Alternatives
- Forward to another email: Send the download email to a different address
- Use email client: Try accessing email through a different client
- Check email settings: Ensure automated emails aren't blocked
🔗 Link Alternatives
- Copy link address: Right-click and copy link to paste in new tab
- Try different browser: Switch to Chrome, Firefox, or Safari
- Use incognito mode: This disables most extensions
📞 Support Alternatives
- Email support: Contact support@gephra.com for assistance
- Request new links: We can generate fresh download links
- Alternative delivery: We can send files via alternative methods
Still Having Download Issues?
Our support team is here to help! Contact us with your details and we'll get your files to you quickly.
Contact Support