Home > Help Center > Browser Compatibility

🌐 Browser Compatibility Issues

Learn which browsers are supported and how to fix compatibility problems

Browser Support Overview

Gephra is designed to work with modern web browsers. Here's a comprehensive guide to browser compatibility and how to resolve any issues you might encounter.

🌐

Google Chrome

✅ Fully Supported

Best compatibility and performance. Recommended for optimal experience.

  • Version 90+ recommended
  • Full feature support
  • Best performance
🦊

Mozilla Firefox

✅ Fully Supported

Excellent compatibility with all Gephra features and functions.

  • Version 88+ recommended
  • Full feature support
  • Great performance
🧭

Microsoft Edge

✅ Fully Supported

Modern Edge browser with excellent compatibility and security.

  • Version 90+ recommended
  • Full feature support
  • Good performance
🧭

Apple Safari

✅ Fully Supported

Great compatibility on Mac and iOS devices with full feature support.

  • Version 14+ recommended
  • Full feature support
  • Good performance
📱

Mobile Browsers

⚠️ Limited Support

Basic functionality available but not recommended for file uploads.

  • Viewing only
  • No file uploads
  • Limited features
🌐

Internet Explorer

❌ Not Supported

Internet Explorer is no longer supported. Please use a modern browser.

  • No support
  • Security risks
  • Outdated technology

🔧 Supported Features

📤 File Upload

Drag & drop, click to browse

💳 Payment Processing

PayPal integration

📥 File Download

PDF, DOCX, TXT formats

📧 Email Integration

Automatic email delivery

🔒 Security Features

SSL encryption, secure processing

📱 Responsive Design

Mobile-friendly interface

Common Browser Compatibility Issues

📤File Upload Not Working

Problem: Can't upload files or drag-and-drop doesn't work

📤 File upload functionality not working in your browser
✅ Solution

Try these fixes in order:

  • Update your browser: Make sure you're using the latest version
  • Enable JavaScript: Ensure JavaScript is enabled in your browser
  • Clear browser cache: Clear cookies and cached data
  • Disable browser extensions: Some extensions can interfere with uploads
  • Try incognito/private mode: This disables most extensions
  • Switch browsers: Try Chrome, Firefox, or Safari
⚡ Quick Fix

Most upload issues are due to outdated browsers or extensions. Try Chrome or Firefox for best results.

💳Payment Processing Issues

Problem: PayPal payment page won't load or payment fails

💳 Payment processing not working in your browser
✅ Solution

Resolve payment issues:

  • Check pop-up blockers: Allow pop-ups for our site
  • Disable ad blockers: Some ad blockers block payment systems
  • Clear browser cache: Clear cookies and cached data
  • Check security settings: Ensure secure connections are allowed
  • Try different browser: Switch to Chrome or Firefox
  • Contact support: We can help with payment issues
⚡ Quick Fix

Payment issues are usually due to pop-up blockers or security settings. Try Chrome with pop-ups allowed.

📥Download Links Not Working

Problem: Can't download files or download links are broken

📥 Download functionality not working in your browser
✅ Solution

Fix download issues:

  • Check download settings: Ensure downloads are allowed
  • Disable pop-up blockers: Allow pop-ups for our site
  • Clear browser cache: Clear cookies and cached data
  • Check security settings: Ensure secure downloads are allowed
  • Try different browser: Switch to Chrome or Firefox
  • Contact support: We can provide alternative download methods
⚡ Quick Fix

Download issues are usually due to security settings or pop-up blockers. Try Chrome with downloads allowed.

🌐Page Not Loading

Problem: Gephra pages won't load or show errors

🌐 Website not loading properly in your browser
✅ Solution

Fix loading issues:

  • Check internet connection: Ensure stable connection
  • Clear browser cache: Clear cookies and cached data
  • Disable browser extensions: Some extensions can block websites
  • Try incognito/private mode: This disables most extensions
  • Check firewall settings: Ensure our site isn't blocked
  • Try different browser: Switch to Chrome or Firefox
⚡ Quick Fix

Loading issues are usually due to extensions or cache problems. Try Chrome in incognito mode.

Browser-Specific Troubleshooting

🌐 Google Chrome

Chrome is our recommended browser. If you're having issues:

🦊 Mozilla Firefox

Firefox has excellent compatibility. If you're having issues:

🧭 Microsoft Edge

Modern Edge has good compatibility. If you're having issues:

🧭 Apple Safari

Safari works well on Mac and iOS. If you're having issues:

Browser Version Requirements

For the best experience, use these minimum browser versions:

📋 Minimum Version Requirements

Chrome

Version 90+
Released 2021

Firefox

Version 88+
Released 2021

Edge

Version 90+
Released 2021

Safari

Version 14+
Released 2020

Browser Troubleshooting Steps

🛠️ Step-by-Step Troubleshooting

1
Check Browser Version

Ensure you're using a supported browser version

2
Update Browser

Download and install the latest version

3
Clear Cache

Clear cookies, cache, and browsing data

4
Disable Extensions

Turn off all browser extensions temporarily

5
Try Different Browser

Switch to Chrome, Firefox, or Safari

6
Contact Support

If all else fails, contact our support team

Best Practices for Browser Compatibility

Follow these tips for the best browser experience:

✅ Best Practices

❌ What to Avoid

Still Having Browser Issues?

Our support team is here to help! Contact us with your browser details and we'll get you sorted quickly.

Contact Support

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