Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of Gephra Ltd's digital solutions platform, including our websites, applications, and services (collectively, "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use our Services. We reserve the right to modify these Terms at any time, and your continued use of our Services constitutes acceptance of any changes.

2. About Gephra Ltd

Gephra Ltd is a Rwanda-based technology company registered with the Rwanda Development Board (RDB). We build digital solutions that empower Africa's workforce and businesses, including:

• Gephra Resume: AI-powered resume optimization platform
• Ingenzi Platform: Employment verification for Rwanda's workforce
• Future Solutions: Business operations and trade management platforms

Our mission is to create technology that works for African contexts, connecting talent with opportunity across the continent.

3. Eligibility and Registration

3.1 Eligibility

To use our Services, you must:

• Be at least 16 years of age (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information during registration
• Comply with all applicable laws and regulations

3.2 Account Registration

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access

3.3 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

4. Use of Services

4.1 Permitted Use

You may use our Services for lawful purposes only, including:

• Optimizing resumes for job applications
• Verifying employment credentials
• Managing business operations and trade
• Accessing support and customer service

4.2 Prohibited Activities

You agree not to:

• Use our Services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services
• Use automated systems to access our Services without permission
• Share false, misleading, or fraudulent information
• Harass, abuse, or harm other users

5. Intellectual Property Rights

5.1 Our Rights

Gephra Ltd owns all rights, title, and interest in our Services, including:

• Software, algorithms, and technology
• Trademarks, logos, and brand elements
• Content, documentation, and materials
• Patents, copyrights, and trade secrets

5.2 Your Rights

You retain ownership of content you submit to our Services. By using our Services, you grant us a limited license to:

• Process and analyze your content for service delivery
• Store and transmit your content as necessary
• Improve our Services through anonymized analytics

5.3 User Content

You are responsible for ensuring that any content you submit:

• Does not violate any third-party rights
• Is accurate and not misleading
• Complies with applicable laws and regulations
• Does not contain harmful or malicious code

6. Payment Terms

6.1 Fees and Billing

Some of our Services require payment. You agree to:

• Pay all applicable fees as described in our pricing
• Provide accurate billing information
• Authorize us to charge your payment method
• Notify us of any changes to your payment information

6.2 Refunds and Cancellations

Refund policies vary by service:

• Gephra Resume: 30-day satisfaction guarantee
• Ingenzi Platform: Service-specific refund terms
• Future Solutions: Terms will be specified upon launch

6.3 Price Changes

We reserve the right to modify our pricing with 30 days' notice. Continued use after price changes constitutes acceptance of new pricing.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with Rwanda Data Protection Law No. 058/2021 and implement appropriate safeguards to protect your data. By using our Services, you consent to our data practices as described in our Privacy Policy.

8. Service Availability and Modifications

8.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. Our Services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Force majeure events beyond our control
• Security measures and fraud prevention

8.2 Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any Service
• Add new features or remove existing ones
• Change service specifications and requirements
• Update terms and conditions as needed

9. Disclaimers and Limitations

9.1 Service Disclaimers

Our Services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Accuracy, reliability, or completeness of information
• Uninterrupted or error-free operation
• Security or freedom from viruses or harmful code

9.2 Limitation of Liability

To the maximum extent permitted by law, Gephra Ltd shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for Services
• Third-party actions or content

10. Indemnification

You agree to indemnify and hold harmless Gephra Ltd, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations

11. Termination

11.1 Termination by You

You may terminate your account at any time by:

• Contacting our support team
• Using account deletion features in our Services
• Following termination procedures in your account settings

11.2 Termination by Us

We may terminate or suspend your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Fail to pay required fees
• Pose a security risk to our Services

11.3 Effect of Termination

Upon termination:

• Your access to Services will cease
• Your account data may be deleted
• Outstanding fees remain due
• Certain provisions of these Terms survive

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by the laws of Rwanda. Any disputes will be resolved in the courts of Rwanda, with jurisdiction in Kigali.

12.2 Dispute Resolution

We encourage resolving disputes through:

• Direct communication with our support team
• Mediation or alternative dispute resolution
• Formal legal proceedings as a last resort

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gephra Ltd regarding our Services.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

13.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to any third party.